Zuma78 Privacy Policy – Member Data Protection

1Introduction and Scope of Privacy Policy

Zuma78 ("we", "Platform" or "Company") respects the privacy of every individual who uses our online entertainment platform. This Privacy Policy explains in detail how we collect, use, process, store and protect your personal information when you register, log in or use any service provided by zuma78.

This document applies to all zuma78 platform users regardless of access method — whether via the official website, Android or iOS mobile app, or any other digital channel operating under the zuma78 brand. By registering an account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy.

Zuma78 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection principles. We take a proactive approach to ensuring member privacy is protected at every stage of our service.

2Types of Information We Collect

Zuma78 collects your personal information through several means — directly when you register or interact with the platform, and automatically through tracking technologies used within the platform. The following table summarises the categories of information we collect:

We do not collect sensitive data such as health information, religious beliefs, or political views unless required by law. Credit or debit card details are not stored directly in zuma78's systems — all card transactions are processed through third-party payment providers compliant with PCI-DSS standards.

3How We Use Your Information

Every piece of information zuma78 collects is used for clear and legitimate purposes. We do not process your personal data for unrelated purposes without obtaining fresh consent from you. The following are the primary purposes of data use:

• Account Management: Registering, verifying and maintaining your account on the zuma78 platform, including required KYC processes.
• Transaction Processing: Processing deposits, withdrawals and all other financial transactions accurately and securely.
• Service Provision: Enabling you to access all games, wagering and entertainment available on the platform.
• Platform Security: Detecting and preventing fraud, money laundering, duplicate accounts and activities that violate the terms of use.
• Customer Support: Responding to inquiries, resolving complaints and providing technical assistance to members.
• Service Communications: Sending important notifications related to your account, transactions, policy changes and security updates.
• Marketing (with consent): Sending promotional information, bonuses and exclusive offers to members who have consented to receive marketing communications.
• Legal Compliance: Fulfilling reporting obligations and compliance requirements under applicable Malaysian law.
• Platform Improvements: Analyzing usage patterns in aggregate and anonymized form to improve the user experience.

4Information Sharing and Disclosure

Zuma78 does not sell or rent member personal information to third parties for their own marketing purposes. However, in the course of operating the platform, we may share your information with selected parties in the following circumstances:

• Service Providers: Companies that help us operate the platform — including licensed game providers, payment processors, cloud services and cybersecurity providers — are all subject to strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or direction from the relevant regulatory authority in Malaysia.
• Fraud Prevention: In cases of suspected or confirmed fraud, information may be shared with law enforcement authorities or industry fraud prevention agencies.
• Business Transfers: In the event of a merger, acquisition or asset sale, member information may be transferred to the new entity — you will be notified in advance should this occur.

When we share data with third-party service providers, we ensure they comply with data protection standards equal to or exceeding our own. These providers are not permitted to use your data for their own purposes beyond what has been contractually agreed with zuma78.

5Data Security and Protection

Zuma78 continuously invests in robust security infrastructure to ensure member personal data is always protected against unauthorised access, loss, destruction or accidental disclosure. Key security measures we employ include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers.
• Encryption of sensitive data at rest in our database using industry-standard encryption algorithms.
• Role-based access control (RBAC) ensuring only authorized personnel can access member data.
• 24/7 monitoring using automated threat detection systems and an experienced security team.
• Periodic security audits by independent third parties to identify and address any vulnerabilities.
• Two-factor authentication (2FA) for access to internal systems storing member data.
• Automated encrypted data backups with tested disaster recovery procedures.

6Cookies and Tracking Technologies

Zuma78 uses cookies and similar tracking technologies to enhance the user experience, understand platform usage patterns and maintain the security of your login session. Cookies are small text files stored in your browser when you visit our platform.

The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login sessions, security, and navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting aggregate information on how users interact with the platform to help us improve design and functionality.
• Functional Cookies: Remembering your preferences and settings such as language, currency and display preferences to provide a more personalized experience.
• Security Cookies: Used to detect suspicious activity, prevent unauthorised access, and protect your account from threats.

You can manage your cookie settings through your browser preferences. Disabling certain cookies may affect the functionality and user experience of the zuma78 platform. For more information on managing cookies, please refer to your browser's help section.

7Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding your personal data held by zuma78. We respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact the zuma78 support team via live chat. We will process your request within 30 business days. Note: some requests may not be fully fulfilled if they conflict with our legal obligations or legitimate third-party rights.

8Data Retention & Deletion

Zuma78 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law. The following are general guidelines on the data retention periods we practise:

• Active Account Data: Retained for the duration your account remains active on zuma78.
• Post-Account Closure Data: Basic records and transaction records are retained for a minimum of seven (7) years to comply with Malaysia's financial and tax regulatory requirements.
• KYC Records: Retained for a minimum of five (5) years from the date of last verification, in accordance with anti-money laundering requirements.
• Support Communication Logs: Retained for three (3) years for reference and service improvement purposes.
• Marketing Data: Deleted within 90 days after you withdraw consent to receive marketing communications.

When data is no longer needed and there is no legal obligation to retain it, zuma78 will securely delete or anonymise the data using certified deletion procedures.

9Third-Party Links and Services

The zuma78 platform is integrated with game providers, payment processors and third-party technology providers required to operate our services. While we select partners carefully and require them to uphold high privacy standards, zuma78 is not responsible for the privacy practices of these third-party companies.

Every third-party provider that accesses zuma78 member data is bound by a data processing agreement that sets strict limits on data usage, security obligations and compliance requirements. We review these agreements periodically to ensure they remain relevant and adequate.

10Changes to This Privacy Policy

Zuma78 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements or other operational reasons. Each updated version of the Privacy Policy will display a new "Last Updated" date at the top of this document.

For material changes — those that significantly alter how we use your personal data — we will notify you via:

• In-platform notification when you log in to your zuma78 account.
• An email sent to the address registered to your account.
• A banner or announcement prominently displayed on the platform's homepage.

Continued use of the zuma78 platform after changes to the Privacy Policy take effect constitutes your acceptance of the amended terms. If you do not agree with the changes, you have the right to close your account and discontinue use of the platform.

11How to Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to reach out to us through the following official channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the zuma78 platform.
• Email: [email protected] — we aim to respond to all privacy enquiries within two (2) business days.

For formal complaints relating to personal data protection that cannot be resolved directly with zuma78, you may refer to the Department of Personal Data Protection Malaysia under the Ministry of Digital for further assistance.